This our inhouse ERP. We are using it for our daily operations. CRM process starts with Sales Enquiry Registration. SE is registered when we get an RFQ from a potential customer. There are various statusses for each sales enquiry. Expected date of receitp (EDR) is entered here for our cash flow report.
Support ticket is created from the ERP. Outlook appointments are sent. We have QR code integration for customer site location. we do have a global address book integrated with google account.