About us

Company Overview

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FACTS Computer Software House LLC is a Software Development, Solutions and Services Company established in the year 2002. A Middle East visionary in UAE has a unique focus to provide comprehensive and integrated software business solutions to facilitate businesses. We are headquartered in Dubai, United Arab Emirates.

The company, over the years, enjoys strong market credibility with its customers, employees and partners. We have high-accreditation alliances with industry leaders, and annual budget and investment in R&D, quality and capability development. The latter has resulted in our products, such as ERP, HR, e-Business suites and other vertical offerings, being in the market with over 150 references.

The company has 1790+ customers among Corporate, Aviation, Hospitality, Engineering & Construction, and Trading & Retail sectors across the Middle East, Indian subcontinent and UK. We at FACTS follow Agile, PMI project methodologies, Business Process Re-engineering (BPR), Process Innovation to redesign workflows and optimize end-to-end processes and intensely use systems to manage our internal and customer interactions.

Our portfolio of offerings includes world-class software solutions in ERP, HR & Payroll, e-Commerce, Integrated Business Management solutions and many more customized software solutions along with Software Development and Project Management. FACTS possesses a very strong technology-driven team with a well-equipped state-of-the-art development center focusing on customer-oriented results.

With standard & proven best practices with specific in-depth industry experience and knowledge, we are always looking to adopt innovative ways to turn ideas into real products. This innovative approach makes FACTS the best ERP and HR & Payroll Software Company in Dubai, UAE with 24/7 Customer Services & Support. As a proactive measure, we follow a 360° customer relationship and project satisfaction reviews.

We are a partner with our clients to simplify the pain areas in their daily operations and streamline their business processes. This has brought us a huge number of success stories in the past few years.

We support large, medium and small-scale businesses, which covers a variety of industries. Our team at FACTS integrates with current customer applications and customizes it based on their requirements. Also, our solutions can fit any kind of business or industry such as retail, wholesale, manufacturing, job-work contracting, real estate and service-based enterprises.

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Brainsphere IT Solutions
Brainsphere IT Solutions is the marketing arm of Facts Computer Software House LLC, Dubai, UAE which provides end-to-end business automation solutions to different industry verticals from small to enterprise level clients.
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Qburst, is a software company providing tailor made web software solution for big and small companies. FACTS being a custom software development company, works with Qburst to work on our client’s software requirements outside their area of domain and expertise.
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OroSoft delivers innovative software solutions for precious metal, precious stones and jewelry industries. They are also involved in providing RFID software solutions across the world. Their solutions for the bullion market industries for account and financials are also remarkable. FACTS partners with them to participate in software solutions in areas apart from our specific expertise areas.
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Suntech provides industry specific software solutions to jewelers to manage their manufacturing, production and sales processes. Their software meets the entire requirements of retail Gold and Diamond industries and wholesale jewelry trading industries. FACTS has partnered with Suntech to provide a customized jewelry management software solutions using Microsoft Dynamic Axapta.

18Years’ Experience in IT

We’ve been triumphing all these 18 years. Sacrifices are made up with success.

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Our Goal
Our goal is to provide software solutions by which our clients can make distinctive improvement in their businesses and bring operational excellence with the best industry specific practices.
Clarity builds trust and trust builds successful collaboration in all our endeavors.
Redefine the core areas of focus into increasing customer base over the globe and being responsible for on-time delivery of our projects.
We are committed to provide our Software Solutions ensuring a rigorous functional and regression testing.
Committed to keep our client's happy with our best customized software solutions in Dubai.
Team Work
Leverage shared responsibility and co-operation increasing the success in the middle-east.

Our Project Process

Our process employs a hybrid method with aspects from both waterfall and agile development methodologies. This allows us to accelerate development and address changes through scoping study in project deliverables that can occur throughout the implementation process. The Waterfall methodology is the most structured of the methods, stepping through specific customer requirements analysing, scoping/designing, and coding and testing in a pre-planned, successive, all at once sequence. Agile method in software development refers to a group based on iterative development, where requirements and solutions evolve through collaboration between self-organizing cross-functional teams and with our Clients.

Facts uses interactive and agile development methodologies such as SCRUM for application development. By breaking down projects into smaller interactions, we effectively speed up our delivery process. We use web-based project management and collaboration custom made tool to ensure our project stay on track. Clients are given access to these tools so that they remain updated on project status as we design, develop, test and deliver application.

As a client, you are always in control of the work and you are required to agree to each step in the Project.

A typical project goes through the production cycle – Assessment, Planning, Design, Development, Testing, Delivery, Training and Ongoing Support.

Each client is assigned a base team that consists of:

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Project Manager
Responsible for managing the implementation, project tasks, timelines and budgets
Software Architect
Responsible for creating the IA, UI architecture, design templates & prototypes
Multiple Developers
Responsible for implementing the creative, programming the systems and web applications.

Our customised software production processes are created to ensure that our client’s projects are completed on time, within budget, and to the client’s complete satisfaction.

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Our Team

The production staff is built to form a team of specialists with substantial background in software development. The General Manager and the Operation Manager head the team to ensure the implementation processes are smooth.

Project Manager
Responsible for managing and implementing, project tasks, timelines and budgets
Software Architect
Responsible for creating IA, UI architecture, design templates & prototypes
Multiple Developers
Responsible for implementing the creative, programming the systems and web applications.

Each client is assigned a base team that consists of:

General Manager
With a vast experience, provides spontaneous and effective solutions to various challenges. Appropriate guidance is given to the Project manager's- constantly ensuring customer interaction and satisfaction. Allocation of work to the respective project managers are done based on their specific domain knowledge and experience.
Operation Manager
Responsible for client escalations. Ensure the Project Deliveries are as per milestones set for the client & are within the budgets. Change management activities are handled to a successful project completion.
Quality Controller (QA)
Responsible for software quality control, unit testing and project release tasks.
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manufacturing business

What do we do?

In an increasingly global market place many businesses are developing and evolving to make themselves have an international presence. They, therefore, need solutions robust enough to cope with multiple government legislations, multiple currencies, multiple languages and which can offer integration, customization, multiple platform options and more.

We understand these challenges and have developed a Total Enterprise Resource Planning (ERP) Solution, Customer Relationship Management (CRM) Solution and Human Resource Management (HRM) Solution and Other software solutions that meet the demands of international businesses which makes us the Best Software Company in United Arab Emirates with over 1000 plus customized solutions in the past 14 plus years.

In a nut-shell, we deliver

  • Large Scale Implementations,
  • Provide Specialist Consultancy Services,
  • Re-engineering and Change Management of the process flows

Therefore, we equip our customers to run their businesses more effectively and overcome the challenges of today’s business environment.

For Management

FACTS system is an integrated solution sharing a centralized database, with all ‘users’ in different departments like, HR/Payroll, e-procurement, finance/accounts, etc. Therefore, the same database is accessed through one point of entry. Data entry need to be done only once which reduces errors. Ultimately, the time and resources are shifted to innovating the process flow for efficient management, problem solving and direct service to customers, rather than inputting, processing, organizing, verifying and other related duplication of work. Thereby, making an operational efficiency which shows a direct decrease in wastage of time and money.

  • Improved inventory management and reduction in the inventory and management cost.
  • Improved customer service levels, material shortages and reduce the delay in items being delivered late.
  • Standardized and normalized data and formats.
  • Enhanced communication across functional boundaries.
  • Emphasis on process orientation.
  • Enhanced integration across the supply chain and business units.
  • Expanded information access with appropriate user rights.
  • The management gets the complete eagle’s view of the Key Process Indicators (KPI’s) of the different processes.
  • Manufacturing and sales functions.
  • Inventory management with real time data across the company/department.
  • Product distribution and logistics.
  • IT function by consolidating and standardizing diverse legacy database platforms.
  • Get the right information right at your fingertips.
  • Enjoy faster, precise strategic decision making with FactsERP
  • Know your organization at any point of time.
  • Can host the data on the cloud.
  • Work from different locations in the company with unique user ID.
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inventory management

For Accounts Department

With the financial accounting functionality in FactsERP, the enterprise can have a secure, transparent interlinked accounting system. Improve analytical capabilities of your system; and proactively manage global business performance, reporting functionality, business intelligence functionality, reminders and milestone representing specific activities, trial balance, profit and loss, balance sheet. By improving and innovating financial processes, FACTS enables the following:

  • Increase the effectiveness of compliance to the standard operating procedures.
  • Comprehensive auditing and deeper reporting capabilities.
  • Improve business analysis and decision support by deploying performance management tools.
  • Analyze the entire enterprise performance and its resources – directly to the employees’ desktops.
  • Innovate financial management strategies around business process outsourcing, supplier collaboration and customer account accuracy.
  • Optimize cash flow through improved billings, receivables, collections, payments modules.
  • Get rid of year ending chaos and quickly close your books of accounts. Period / year end closing was never so easy
  • Get the real-time statement of accounts at any point of time.
  • Powerful accounting as the backbone of the solution.
  • Set and get reminders for all important events.
  • Multiple budgets or department wise budgetary controls processes.
  • Templates for financial statements.
  • PDC handling features.
  • Cheque and other air way bill printing possible.
  • Flexible chart of accounts based on convenience. In a short while, user can create the chart of accounts based on their preference.
  • Audit Trail of all the action taken by each user.

For IT Department

Having a Middle East market presence for more than 12 years, we have created Software Applications for various industries. No matter which ever kind of market or industry processes the companies are from, FactsERP can create and customize the difficult, time consuming processes for business with a total solution.

  • Advanced document creation wizards.
  • Powerful customizable reports in simple steps.
  • Customize any field value on different screens for convenience and processes followed.
  • Easy to deploy on the server machines.
  • Reliable system architecture.
  • Easy user access privilege settings based on the current organization chart and level wise access possible.
  • User activity logs and audit trail.
  • Add/Edit/Delete/Print Logs
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Bright future that we cherish. We thrive for success.

Chat with us now