|FactsERP Center of Excellence (FactsERP C.O.E)
Enterprise resource planning (ERP) implementations over the last two decades have generated significant value for companies, Yet only a portion of this value comes from the implementation, because of the magnitude and complexity of the effort and the immediate change that results, the rest of the value generally comes later, as the company learns how to take advantage of the new system’s capabilities.
Companies should establish a new organization that allows for continuous improvement of the ERP solution and the processes it supports to realize the entire value of their investment. This organization, or center of excellence (FactsERP COE), forms a crucial link between the business, the ERP solution, and the information technology (IT) department to achieve the company’s goals and performance objectives.
The case for FactsERP Center of Excellence (FactsERP COE)
The historical approach of separating IT and business does not work with ERP.
This is true for implementations where cross-functional, integrated teams are used to develop complex solutions – and for maintaining and improving the ERP solution.
The ERP solution and work related to the solution will continue to require collaboration between cross-functional business and IT professionals.
FactsERP Center of Excellence
FactsERP COE organizations have many similarities with ERP implementation project teams in that they require similar disciplines.
One critical area where FactsERP COE design may differ from an ERP project is in reporting relationships. FactsERP projects are temporary entities and traditionally have ad-hoc or nontraditional reporting relationships. FactsERP COEs, on the other hand, are permanent sustaining organizations and should have formal and structured reporting relationships.