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We all take pride being in one of the happiest city in the world. Dubai stands tall as the 21st happiest city of the world as per the World Happiness Report of United Nations and aims to be in the top ten list by 2021. The Dubai government has taken several initiatives to raise this Happiness Quotient (HQ) and FACTS also strides in tandem to make their customer’s happy!


In our relentless efforts to provide best support services to our esteemed customers we have published a customer portal in our website where each customer can login and register support tickets and track their status. Provisions are made to register your valuable feedbacks as well. Every logged in user will have a dashboard where below given activities can be done:


1.Register support tickets
2.Track status of support tickets
3.Re-open closed supports
4.Give feedbacks about the support services received
5.Participate in FACTS surveys
6.Download FACTS installable software components
7.Download FACTS installation guides

Your email id registered with FACTS can be used to login to the Customer Portal. Please send a request to our support team ( to receive your default password. You may change it after the initial login.


#HappyFACTS customer survey

Please share your experience in our Survey form which will immensely help us serve you better in the coming days.


Click on Support Login link in and after Log-In please click on Customer Feedback Form link to provide your feedback.


We are waiting to hear from you.

With Regards,